FAQ


General

The Ace Hotel System is a cloud based all-in-one hotel management system featuring PMS, Channel Manager, Booking Engine and Light Website Template. The system is supported by our Chiang Mai based customer service operatives,. Our mission is to provide hotels with a simple automated hotel system, to allow them to concentrate on the guest experience.
We provide the cloud based system and its support network to hotels, b&b's, guest houses and Serviced apartments of any size. Contact us today and we can schedule a demo online.
Sign up at the login tab on the menu, fill out your details and we’ll send you a confirmation email for you to log into your account. We’ll get in touch afterwards to help you finish with the setup process to demo the system or begin a free 14-day trial.
Our office is in Chiang Mai, Thailand and we currently provide the system to over 70 hotels and guest houses throughout Thailand. The system written in English, but also offers instant translation into a number of other languages including Thai and Russian. We offer real time chat support in Thai and English language.
Yes! Our light website template and booking engine provides a real solution for hotels looking to capitalize on direct bookings instead of relying on OTA’s such as Booking.com, Agoda and Expedia.
Our live chat support/telephony hours are 9am to 5pm (GMT +07 time). We also offer emergency support with a +4 hour response time on the weekends.
We understand there are many hotel systems available which appear similar or the same. We can guarantee a reliable service, which is both simple to use and effective for your hotel.. Our price and dual language support also stands out from many other providers. Contact us to arrange a demo or begin the 14-day free trial.

Setup

Our team provides the initial setup, to ensure an easy transition. We just need some basic information such as room types, room allocations and channel connections and the rest is up to us.
We ask to allow 3-5 days for full system setup once we have received all required information for room, rates and channel connection.
The standard setup charge is 3,000THB, this includes full training on beginning the contract with us.

Management

Reservations can be made using a click/ drag method for both phone and walk-ins. Online bookings both direct and from OTA’s are automatically updated in the system and inventory is simultaneously updated throughout all booking platforms which are connected.
You can search and modify bookings at the touch of a button.
We can create as many users as necessary to operate the system.
Yes! Customizable invoices are easy to set up.
Your email system can be setup to send automated messages to hotel guests before arrival and after departure.

Website

Included within the package is a easy to customize light hotel template where you can add pictures, text and links.
Your own website provides a chance for you to showcase your hotel how you wish to present it. As well as benefiting from 0% commission on direct bookings, this is a chance for customers to find and ensure that you are real and trustworthy.
Yes! Our team will build and write your light website template in fluent English language for no additional charge.
The website template adapts perfectly for mobile viewing based on the text and pictures you insert into the page. Future hotel guests can enjoy viewing and booking your hotel from a mobile, tablet or desktop device.
Yes we can! However, this is not part of the Ace Hotel System fixed system. Contact us today with your request and our website design team can provide a more advanced website to meet your requirements.

Channel Connections

Our team will provide this connection service, we just need some information.
We have connections with all of the major channels, as well as many other additional ones.
You can check our full list here: https://www.acemsthailand.com/index/channels.php

Pricing

We don’t charge any commission, and never will. You keep 100% of the booking fees taken through your website.
This depends on how many rooms your property has. See the hotel pricing structure here.

CONTACT DETAILS

Ace Marketing Solutions

The OfficePlus (Room 103), 55 Moo 7, Suthep, Meaung, Chiang Mai 50200

Email: hotelsupport@acemsthailand.com

Tel: 063-792-5666

OPENING HOURS

Mon - Fri 9.00am - 6pm